Ashtech is dedicated to providing excellent, continuous service to clients throughout the warranty period and beyond. It’s one of the many reasons that Ashtech is successful with families, builders and developers. You will find Ashtech’s warranty agreement here.
WARRANTY – WHATS COVERED, WHATS NOT & WHY.
WARRANTY: We cover countertops we have supplied and installed against defective workmanship for 1 year. This warranty will cover any joints being displaced or improper install.No Warranty will cover for Cracks, Stains or Breaks after the day of install irrespective of the material used.
QUARTZ PRODUCTS: Individual warranties provided by the various Quartz manufacturer will apply for material defects such as staining, fading etc. and is subject to scrutiny and replacement policies of the manufacturer. However, cracks and breaks will not be covered.
Quartz is also not covered for consistency of color from slab to slab or pattern density within a slab. Since it is man-made yet using granite particles for color, it can have color variation from batch to batch.There may be small specs showing in allquartz manufacturer’s slabs in the plain colors, and should not be taken as blemishes and sometimes cannot be avoided
NATURAL STONE PRODUCTS:
Granite and Marble are naturally occurring material which are cut into slabs and polished.They do not confine to any standard predictable properties in terms of color, surface composition patterns, surface hardness, porosity,Absorption, chemical composition, etc.. Because of this, we do not cover under our warranty for any of the said properties as above.
All materials are not covered for staining.All our supplied granite is treated with a sealer at the factory but due to varying natural porosity levels and atmospheric temperature variations, may exhibit varying degrees of absorption.
We do not cover against staining as some Granites, Slates and Lime-stones, will still absorb liquids even after they are sealed, and natural stones will generally react chemically with different liquids containing acids or higher pH etc. thus causing staining.
Some natural material due to their nature and mining difficulties will have surface blemishes or holes, these are part of the look and feel of the product and not blemishes, and therefore not covered by our warranty. Marbles are generally soft material with limestone content and will come scratched even before the fabrication process and will stain very easily. Trying to seal marbles is a risky process as they can discolor due to the sealing process.
MAINTENANCE OF YOUR STONE SURFACES.
We provide a maintenance document when we install your product and provide some basic tips on how to treat your Stone products.
With proper care, such as periodic surface sealing, avoiding spills and causing stress through load, your stone products will stay new for years.
BUILDERS WARRANTY AVAILABLE.
DISCLAIMER: Granite is a naturally occurring product and does not confine to any standard properties in terms of color, surface composition patterns, surface hardness, porosity chemical composition, etc.. Because of this, we do not cover under our warranty for any of the said properties as above .Quartz is also not covered for consistency of color from slab to slab or pattern density within a slab. Since it is man-made yet using granite particles for color, it can have color variation from batch to batch. As a standard in the industry, We also do not cover for scratches, cracks, breakages and staining of Quartz/Granite countertops after the day of install, as the cause can vary and cannot be measured in retrospect. Some material due to their nature and mining difficulties will have surface blemishes or holes, These are not blemishes nor covered by warranty. Marbles are generally soft material and will come scratched even before the fabrication process.We do cover any faulty workmanship, however limited to other conditions applied at the time the countertop was installed.